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Using Salesforce Topics & LLMs for Unstructured Data

· 6 min read
GPTfy Team
GPTfy Team
GPTfy Product Team

title: Privacy, Ethics, Data Residency, and Compliance for Salesforce + AI description: Explore how GPTfy ensures data privacy, ethical AI behavior, and regulatory compliance when integrating AI with Salesforce. sidebar_label: Privacy & Compliance​

GPTfy Privacy, Ethics, Data Residency, and Compliance for Salesforce + AI​

Saurabh
October 20, 2023

Table of Contents​

GPTfy: Salesforce+AI Considerations​

GPTfy, brought to you by Cloud Compliance, is designed to seamlessly bring AI, like ChatGPT, Bard, Cohere, Bloomberg, and such, into your Salesforce environment.

It ensures that AI functionalities are delivered securely, quickly, and in compliance with various regulations.

Here’s a list of the most important angles, apart from security, you need to consider before investing in AI for your Salesforce by GPTfy –

  • Regional Privacy law compliance: GDPR, CPRA, PDPB, etc.
  • Ethical considerations: Bias, Hallucinations, etc.
  • Data Residency
  • Other Data requirements

Comply with Regional Privacy Laws - GDPR, CPRA, PDPB, and more​

Understanding and adhering to regional privacy laws is crucial unless you’re rich enough to not worry about fines.

GPTfy simplifies this process, ensuring your Salesforce integration remains compliant across borders.

  • Two-step guidelines for AI utilization in compliance with regional laws and customer data processing limits

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You Control Who Has Access to AI​

You can decide which users can access AI based on their location. Limit AI processing based on customer data, region, or even consent.

You can also configure specific prompts for user profiles or record types, ensuring AI is only applied in line with your policies.

Automate AI Retention per Your Retention Policy​

Set your data retention policies, and GPTfy will handle the rest. Whether you want zero data retention or a 30-day policy, GPTfy ensures data is deleted once the timeframe is up.

Address Ethical Considerations: Bias​

When it comes to AI, ethical considerations like bias can’t be overlooked. GPTfy provides features that can help you address and mitigate potential biases in AI outputs.

  • Guidelines for ethical AI use in business, including the initial avoidance of fully automated AI
  • The ideal solution to prevent Bias

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Get a Complete AI Security Audit Trail​

You need to ensure a human always reviews AI outputs. Regularly audit data and train your team to spot biases.

With GPTfy’s audit trail, you can see every piece of information extracted, masked, and sent to your AI.

Address Ethical Considerations: Hallucination​

No trust = No business! AI outputs need to be accurate and reliable. GPTfy ensures that your AI doesn’t produce overly imaginative or incorrect results, maintaining the integrity of your data.

  • Guidelines to Enhance AI Precision, Reduce Misinterpretations
  • The ideal solution to prevent Hallucinations

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Control Your AI's Imagination​

You can adjust AI temperature settings to make it more deterministic. Provide clear prompts and ensure accurate data tagging.

With GPTfy, you can easily adjust these settings, ensuring accurate and relevant AI outputs.

Data Residency Requirements​

With data being processed globally, you need to make sure it remains in the correct region. GPTfy offers solutions that cater to these data residency requirements, giving you peace of mind and protecting you from lawsuits.

  • Including options to connect with diverse platforms such as AWS Comprehend, Claude, Cohere.AI, BloombergGPT, Google Bard, and OpenAI/ChatGPT
  • Connect to different AI providers across geographies

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Work with Multi-regional AI for Data Sovereignty​

You can choose from multiple AI providers and control where your data is processed.

GPTfy ensures your Salesforce data goes to the right AI instance, complying with data sovereignty laws.

Other Data Compliance Requirements​

Beyond regional laws, there are other data compliance requirements to consider. GPTfy’s versatility allows you to easily integrate external data sources, ensuring all-around compliance.

Support for 3rd Party Data Sources & APIs​

Web interface showcasing a list of API Data Sources, including D&B, Bloomberg, Explorium,
GPTfy supports 3rd party Data Sources & APIs

You can integrate external data sources like address standardization or financial information. Ensure compliance with regulations like the Bank Secrets Act.

GPTfy’s support for third-party APIs makes this a breeze.

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In Summary​

ChallengeRequirementGPTfy
Comply with Regional Privacy lawsComply with laws like GDPR, CPRA, PDPB, and more.GPTfy allows you to enable selective AI access based on user location.
Prevent Bias in AIAvoid AI bias by ensuring human oversight.GPTfy can prevent bias with a human-in-the-loop strategy
Prevent Hallucinations in AIControl AI’s imagination.GPTfy allows you to configure AI temperature settings easily.
Maintain Data Residency StandardsAdhere to data sovereignty laws.GPTfy works with multi-regional AI providers, ensuring data is processed in the appropriate region.
Follow Other Data Compliance RequirementsIntegrate third-party data and ensure regulations are being followed.GPTfy supports third-party data sources and APIs, facilitating compliance with regulatory requirements.

Key Features of GPTfy:​

  • Quick Setup: Salesforce-native solution; set up in under an hour.
  • Secure & Compliant: Processes data on Salesforce before AI servers; GDPR, CCPA, CPRA, HIPAA compliant.
  • BYOM: Supports ChatGPT, Anthropic, Cohere, Bard, and more.
  • AI for Salesforce: AI-driven automation for sales, customer success, and marketing.

GPTfy is your one-stop solution for integrating AI with Salesforce. It addresses privacy, ethics, and compliance, ensuring a seamless and secure AI experience.